To celebrate my team winning its two matches over the Christmas period - I did what a lot of supporters do ... and went to buy something from the [online] club shop.
Having selected my purchase [see below - I was there on that day :) ]
I went to the checkout - but when I went to register on the site [why?] I found that as I had bought something before my details were on record ...
... but I could not remember my 'client reference number', so I followed the instructions and arrived on a page where I was asked for my email address so that it could be sent to me. But when I did so, I was told that there was no customer record for that email address.